Privacy Policy

1. Introduction
At Road Buddy Midlands, we respect your privacy and are committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our website and services.

2. Information We Collect
Personal Information: Name, phone number, email address, vehicle registration, and location (e.g., postcode) when you request a quote or book a service.
Technical Data: IP addresses, browser types, device information, and pages visited collected via cookies and analytics tools.
Communication Records: Messages, emails, or calls we exchange for service requests or customer support.

3. How We Use Your Data
We use your information to:

Provide and manage tyre fitting, jump start, battery fitting, breakdown recovery, and wheel nut removal services.
Send booking confirmations, service updates, and occasional service reminders.
Improve our website and services through analytics.
Respond to inquiries, customer support requests, and feedback.

4. Legal Basis for Processing
We process your personal data based on:

Your Consent – for marketing communications and promotions (you can opt out anytime).
Contractual Necessity – to process bookings and provide requested services.
Legitimate Interest – to enhance our service quality and website performance.

5. Sharing Your Data
We do not sell your data. We may share it with:

Service Providers who assist with analytics, communication, and customer support under confidentiality terms.
Legal Authorities when required by law or to protect our legal rights.

6. Data Security
We use encryption, secure servers, and restricted access to protect your data. Staff receive training on personal data protection to ensure your information stays safe.

7. Cookies & Tracking
Our site uses cookies and third-party analytics tools (e.g., Google Analytics) to understand usage patterns and improve the user experience. You can control or disable cookies in your browser settings, though this may limit some site features.

8. Your Rights
You have the right to:

View the data we hold about you.
Request corrections if your data is inaccurate.
Request deletion of your personal data.
Object to or restrict processing.
Withdraw your consent to marketing communications at any time.
To exercise your rights, please contact us as below.

9. Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal data from individuals under 16. If you believe we have, please contact us and we will delete it promptly.

10. Changes to This Policy
We may update this policy occasionally. Any significant updates will be posted here with a revised effective date. Please review it periodically.

11. Contact Us
If you have any questions about our Privacy Policy or your data rights, contact us at:

📧 Email: roadbuddymidlands@gmail.com
📞 Phone: 01782 493 333
📍 Address: Road Buddy Midlands, The Strand, Stoke‑on‑Trent, ST3 2PD